Terms & Conditions
Clear terms for website use, technical enquiries and business quotations.
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1. About these terms
This website is operated by Process Engineers And Associates under the PHE-INDIA brand, E-78, Sector 63, Noida, Uttar Pradesh, India. These terms apply to use of this website and its enquiry features. By using the website, you agree to these terms.
2. Website information and technical selection
Product descriptions, photographs, guides and application examples provide general information. They are not a project-specific design, performance guarantee or confirmation of suitability. Final selection requires review of your fluids, temperatures, pressures, materials, cleaning requirements and installation conditions by appropriately qualified personnel.
3. Enquiries, quotations and orders
Submitting an enquiry or adding products to the Quote List does not place an order or create a binding supply agreement. Price, taxes, freight, scope, payment milestones, delivery, inspection and acceptance requirements will be stated in the applicable written quotation or order confirmation. Availability and quoted validity periods must be confirmed with our team. Agreed written order terms govern the relevant supply.
4. Delivery, warranty and cancellations
Delivery schedules, warranty coverage, service responsibilities, cancellation requests, returns and refunds depend on the written terms agreed for the particular order. The website does not offer a universal return period or warranty. Please ask for these details before confirming an order, especially for equipment made to project specifications. Nothing in these terms limits rights that cannot lawfully be excluded.
5. Your responsibilities
Provide accurate contact and technical information and only submit information you are authorised to share. Do not misuse enquiry forms, send unlawful or harmful material, attempt unauthorised access, or interfere with the website. Do not send passwords, payment-card details or unrelated sensitive personal information through enquiry forms.
6. Content and intellectual property
Website text, photographs, drawings, branding and other materials belong to their respective owners. You may view the website and retain information for evaluating our products and services. Republishing, selling or commercially reusing protected material requires permission from the relevant rights holder.
7. Third-party services and privacy
Links and enquiry actions may take you to services such as WhatsApp. Those services operate under their own terms and privacy policies. Please read our Privacy Policy for information about enquiries, browser storage and external services.
8. Availability and responsibility
We aim to keep information accurate and the website available, but errors and interruptions may occur. Please confirm specifications and commercial details directly before relying on them for procurement or engineering decisions. Responsibility for a supply or service is governed by its agreed contract and applicable law; this page does not exclude liability that cannot legally be excluded.
9. Changes, applicable law and contact
These website terms are governed by applicable Indian law. Updates will be published on this page with a revised date; agreed order terms remain subject to their own provisions. For questions or concerns, email sales@phe-india.in or call +91 85274 55996.